Privacy Policy
introduction
santo cayetano (“we”, “us”, “our”) is committed to protecting and respecting your privacy. this privacy policy outlines how we collect, use, store, and disclose your personal information.
we may update this privacy policy from time to time to reflect changes in how we handle personal information. any updates will be published on our website.
in some cases, additional privacy or consent terms may apply to specific interactions or collection channels. where there is any inconsistency, those specific terms will take precedence.
what is personal information?
personal information” refers to any information relating to an identified or reasonably identifiable individual. this may include:
- name
- email address
- phone number
- payment details
- preferences and interactions with our brand
contact & complaints
if you have any questions, concerns, or complaints about how your personal information is handled, you can contact us via our website.
we aim to respond within 30 days. if you are not satisfied with our response, you may contact the office of the australian information commissioner (oaic).
how we collect personal information
we collect personal information through various channels, including:
- our website and digital platforms
- social media and marketing platforms
- purchases and account registrations
- events, promotions, and competitions
- direct communication (email, phone, messaging)
- third-party partners and service providers
we may also collect information passively through cookies, tracking pixels, and similar technologies when you interact with our website.
what information we collect
we may collect:
- contact details (name, email, phone number)
- account and login details
- purchase and transaction information
- preferences, interests, and feedback
- device and browsing data (ip address, browser type, usage patterns)
- payment details (processed securely via third-party providers)
we do not actively seek to collect sensitive personal information. if provided, it will only be used with your consent and for the stated purpose.
why we collect your information
- manage your experience
- process orders and payments
- deliver products and services
- provide customer support
- communicate important updates
- marketing and growth
- send offers, updates, and promotions (with your consent)
- provide relevant advertising
- run competitions, campaigns, and events
- improve santo cayetano
- understand customer preferences
- improve products, services, and website experience
- conduct research and analytics
- legal and operational purposes
- comply with legal obligations
- protect our business and users
- prevent fraud or misuse
marketing communications
we only send marketing communications where you have consented or where permitted by law.
you can opt out at any time using the unsubscribe link or by contacting us. please allow up to 30 days for processing.
we may still send non-promotional communications related to transactions or your account.
how we share your information
we may share your personal information with trusted third parties, including:
- payment processors
- delivery and logistics providers
- marketing and communications platforms
- it and hosting providers
- professional advisors
these parties only access information necessary to perform their services and are required to keep it confidential.
some providers may be located overseas. while we take reasonable steps to ensure data protection, transmission over the internet cannot be guaranteed as completely secure.
data security & storage
we take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
your data is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy.
your rights
you have the right to:
- access your personal information
- request corrections
- withdraw consent for marketing
- request deletion of your data (where legally permitted)
- make a complaint regarding privacy breaches
to exercise any of these rights, please contact us via our website.
cookies & tracking
we use cookies and similar technologies to:
- improve website functionality
- understand user behaviour
- deliver relevant advertising
you can control cookie preferences through your browser settings, though this may affect site functionality.
third-party links
our website may contain links to third-party sites. we are not responsible for their privacy practices and recommend reviewing their policies separately.
user-generated content
if you post or share content on our platforms (e.g. reviews, social media interactions), this information may be publicly visible and used by others. please share responsibly.
children
our services are not intended for individuals under 18. we do not knowingly collect personal information from minors.
your control & our commitment
you can request access, updates, or deletion of your personal information at any time, and we will take reasonable steps to action your request in line with applicable laws.
we are committed to handling your information with care, transparency, and respect—using it only to improve your experience with santo cayetano and to build a brand you trust.
if you have any questions about your privacy or how your data is used, we encourage you to contact us at any time.